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Privacy Policy

Last updated May 2024

Rejuvenation Holding Group Inc. and its related entities, affiliates and subsidiaries (collectively “Rejuvenation”, “us” or “we”) is committed to protecting the privacy and security of your personal information. We also believe in transparency.

This privacy policy (“Policy“) describes:

  • How we collect, use, disclose, and protect the personal information of our customers and website users (“you“).
  • The types of information we may collect from you or that you may provide when you visit the websites: Rejuv.ca, dermshop.ca, or the websites of other Rejuvenation Holding Group Inc.’s affiliated business units accessible by link from this website), each a “Website” and collectively the “Websites“).
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Policy carefully to learn more about Rejuvenation’s policies and practices for collecting, processing, and storing your information and what rights you may have under applicable law. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using a Website, you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may change from time to time. Your continued use of a Website after we make changes indicates that you accept and consent to those changes, so please check the Policy periodically for updates.

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not generally include business contact information, including your name, title, or business contact information.

When does this Policy apply?

This Policy applies to information we collect, use, or disclose about you in association with your interactions with us, including but not limited to:

  • when you visit the Websites;
  • when you communicate with us by phone, email, and text; and
  • when you view our online advertisements, including those displayed on the Websites, as well as on third-party platforms or emails.

The Websites may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

Our Commitment

Except as otherwise provided in this Policy, we will not sell, rent, loan, trade, lease, transfer or otherwise disclose your personal information, including email addresses, to any third party.

Types of Information We Collect About You and How We Collect It

Rejuvenation collects and uses several types of information from and about you for the purpose of providing services, the Websites, meeting our legal obligations, advertising and marketing our services, and researching and developing new products and techniques to improve our services, business, and the Websites. Examples of some of the personal information that we collect and use are:

  • Transaction Information. We collect information such as your full name, postal address, email, telephone number, and payment information (such as your credit card number, expiration date) if you make an online purchase from us. We will also collect contact information to process your order, and/or provide notifications when it is necessary for further services, or if we have trouble processing an order.
  • Contact and Request Information. If you communicate with us to request customer assistance or products or services, or if you send us a text or SMS message to receive information, book an appointment, or provide feedback to us, we will collect information that is necessary to respond to or facilitate your request. This may include contact information, details of your request, and our response.
  • Registration Information. If you register to receive email communications from us, we will collect your full name and email address. We provide an opportunity for any user to unsubscribe from our email communications or opt-out of contact for marketing purposes on an ongoing basis by using the unsubscribe mechanism at the bottom of our e-mails, or e-mailing us using the contact details below.
  • Survey Information. From time-to-time the Websites may request information via surveys. Participation in these surveys are completely voluntary and you may choose whether or not to participate and therefore disclose any personal information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as postal code, and age). Survey information may be used for purposes of monitoring or improving the Websites and services.

We may also collect and use:

  • Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Websites, and usage details.
  • Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature.

We use different methods to collect your information, including through:

  • Direct interactions with you when you provide it to us, for example, by filling in forms, corresponding with us by phone, email, text, or otherwise, completing surveys or a transaction through our Websites.
  • Automated technologies or interactions, as you navigate through our Websites. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

How we use your information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you, including but not limited to by using information relating to your preferences so that we are able to deliver our products and services, including in connection with the Websites, to you in accordance with those preferences.
  • To deliver marketing communications and to tailor them to your interests, including by sending you newsletters and other information you have requested and/or offering you promotions or offers.
  • To provide you with information, products, or services that you request from us.
  • To fulfill the purposes for which you provided the information or that were described when it was collected.
  • To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To improve our Website, products or services, marketing, or customer relationships and experiences, including but not limited to assist us in conducting market analysis and strategic planning.
  • To allow you to participate in interactive features, social media, or similar features on our Website.
  • To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Security

At Rejuvenation, we take precautions to protect your information. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

Wherever we collect certain sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

Please note that we do not alter the Website’s data collection and use practices when we see a Do Not Track signal from your browser.

Information We Collect Through Cookies and Other Automatic Data Collection Technologies

We use “cookies” on the Websites. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our Websites and identify repeat visitors to our Websites. For instance, when we use a cookie to identify you, you would not have to select your location each time, thereby saving time while on our Websites. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Website. We also collect “log files” which track actions occurring on the Websites, data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps and “web beacons,” “tags,” and “pixels” which are electronic files used to record information about how you browse the Websites. We also use these technologies to deliver interest-based advertising across different channels and to measure and improve the effectiveness of our marketing campaigns. We may also get information about your browsing history and online activities from our trusted business partners and vendors.

We use such information to help us screen for potential risk and fraud, and more generally to improve and optimize the Website (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns) and to personalize our services and marketing communications.

Some content on the Websites, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Websites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Your browser may give you the ability to control cookies, some of which may enable third parties to collect data about your use of the Websites. Please note that disabling cookies may limit the functionality of the Websites.

We use Google Analytics to help us understand how users interact with the Websites. For more information on how Google uses your information for advertising purposes and how to control information collected by Google, please visit https://policies.google.com/technologies/partner-sites.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this Policy:

  • To our subsidiaries and affiliates.
  • In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers and users is among the assets transferred.
  • To contractors, service providers, and other third parties we use to support our business (such as payment processing providers, digital agencies, workflow automation providers, hosting service providers, and analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information in accordance with the same standards set out in this Policy.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
  • To detect, prevent, and investigate fraud or unlawful activities.

We may disclose aggregated information about our Website users, and information that does not identify any individual, without restriction.

Transferring your Personal Information

We collect, use, and store your personal information in Canada. However, we may use service providers who process or store information outside of Canada, including the United States. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. For Québec residents, please note that it is possible that this information could be communicated outside Québec.

Testimonials

With your express consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the contact details below.
Children’s Privacy
The Websites are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under the age of thirteen on the Websites. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Websites, we will delete the information from our records.

Correcting and Accessing Your Personal Information

It is important that the personal information we hold about you is accurate and current. To do so, we may need to request additional information from you or have you verify your information. Please keep us informed if your personal information changes.

By law you have the right to request access to and to correct the personal information that we hold about you. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We require that all requests for access be made in writing. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.

Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us using the contact details below. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

Retention and Destruction

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Upon expiry of the appropriate retention period, bearing in mind our reasonable legal and business requirements, your personal information will either be destroyed in a secure manner or made anonymous.

Privacy Officer

If you have questions, concerns or complaints about our privacy policy, please contact us using the below details:

Rejuvenation Holding Group Inc.
Privacy & Security Officer
Address: 10201 Southport Road SW, Unit 102, Calgary, AB T2W 4X9
Email: privacyofficer@Rejuv.ca